Delete your BidTorch account

Homeowners and contractors can delete their BidTorch account at any time, in the app or on the web.

How to request deletion

• In the BidTorch app: open Account, then Delete Account. You may be asked to sign in again first.
• Homeowners on the web: sign in and go to Settings, Delete account.
• Contractors on the web: sign in and go to Settings, Delete account.
• Without signing in: email support@bidtorch.pro from the email address on the account and ask us to delete it.

What happens next

Your account enters a 30-day grace period. You can cancel the request from the same screen during that time. After 30 days, we remove your name, email address, phone number and address from your profile, remove your device notification tokens, and close your login so it can no longer be used.

Deletion cannot start while you, or your contractor company, have an active contract, or while you have an open dispute. Finish or end those first.

What we keep

Records the other party or the law needs, such as signed contracts and change orders, are kept after deletion. Reviews you wrote stay without your name. Retention periods are in our Privacy Policy. A contractor company profile belongs to the company and is not deleted when one team member deletes their account.